Privacy Policy

At Zareviya ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.zareviya.com or make a purchase from us.

1. Information We Collect

When you place an order or create an account, we collect:

• Full name and email address
• Phone number (optional)
• Shipping address (street, city, country, postal code)
• Payment information (processed securely by Stripe — we never store your card details)
• Order history and product preferences
• Engraving or personalization text you provide

When you browse our website, we automatically collect:

• Browser type, device type, operating system
• IP address and approximate location (country/city level)
• Pages visited, time on site, referring URL
• Cookie and session data (see our Cookie Policy)

2. How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your customer service inquiries
• To personalize your shopping experience
• To send promotional emails (only if you opt in)
• To prevent fraud and secure our platform
• To improve our website and product offerings
• To comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We share it only with:

• Shipping carriers (Aramex, DHL, etc.) — to deliver your order
• Stripe — to process payments securely
• Email service providers — to send transactional emails
• Analytics tools — to understand how our site is used (anonymized)
• Legal authorities — if required by law

4. Data Retention

We retain your order data for 7 years for legal and accounting purposes. You may request deletion of your account data at any time by emailing us at hello@zareviya.com. Order records may still be retained as required by law.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, email us at hello@zareviya.com.

6. Security

We use industry-standard security measures including SSL encryption, secure payment processing via Stripe (PCI DSS compliant), and restricted database access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party sites (e.g. social media). We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date above. Continued use of our website after any changes constitutes your acceptance of the new policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: hello@zareviya.com
• Website: www.zareviya.com/pages/contact.html