We accept returns within 14 days of delivery, provided the item is:
In its original, unworn condition
With all original packaging and tags attached
Not a personalized or engraved item (see below)
Item Type
Returnable?
Standard jewelry (necklaces, bracelets, rings)
✓ Yes
Gift sets (unopened)
✓ Yes
Personalized / engraved items
✗ No
Custom name necklaces
✗ No
Items marked "Final Sale"
✗ No
Damaged or defective items
✓ Always
How to Start a Return
Step 1 — Email us at hello@zareviya.com with your order number (e.g. ZAR-2026-XXXXX) and reason for return.
Step 2 — We'll reply within 24 hours with return instructions and the return address.
Step 3 — Pack the item securely in its original packaging and ship it back to us. Return shipping cost is covered by the customer unless the item is defective.
Step 4 — Once we receive and inspect the item, we'll process your refund within 5–7 business days.
Refunds
Refunds are issued to your original payment method:
Credit/Debit Card: 5–10 business days depending on your bank
Cash on Delivery: Bank transfer within 7 business days (we'll ask for your bank details)
Bank Transfer: Refunded to the same account within 7 business days
Original shipping fees are non-refundable unless the item was defective or we made an error.
Custom & Personalized Orders
Custom and personalized items have a separate policy because they are made specifically for you and cannot be resold:
30% non-refundable deposit is required to confirm and begin production on any custom order.
The deposit is forfeited if the customer cancels after production has started.
Before dispatch, we send you a photo or short video of the finished piece for your approval via WhatsApp.
Once the customer approves the piece, the order is considered accepted and cannot be returned.
The remaining 70% is paid on delivery (Cash on Delivery) when the parcel arrives.
If a custom piece arrives damaged or differs from what was agreed, we will remake or refund in full at no cost.
Exchanges
We do not currently offer direct exchanges. To get a different size or style, please return the original item for a refund and place a new order.
Damaged or Wrong Items
If your order arrived damaged or you received the wrong item, please contact us within 48 hours of delivery with photos. We will send a replacement or issue a full refund at no cost to you — including return shipping.